Amazing Magical Chesterfield Santa House Booking terms and conditions

  1. The Santa House is organised and operated by Chesterfield Borough Council in partnership with Noonah Marketing.
  2. Tickets for the Santa House can only be booked online via the website
  3. Bookings are only valid for the event date and time stated on your ticket.
  4. Each booking is for a maximum of six  people (including children). We reserve the right to refuse admission to groups of more than six people. 
  5. Ticket holders are requested to arrive no more than ten minutes before the time allocated.
  6. Whilst queueing and during the experience please ensure you remain at a safe distance from other visitors and staff.
  7. It may not be possible to accommodate late comers.
  8. All persons aged 11+ are advised to wear a face covering. 
  9. If for any reason we are unable to operate the Santa House due to unforeseen circumstances (e.g. extreme weather, Government Covid-19 restrictions, technical failure) visitors will be notified at the earliest opportunity.
  10. If Government guidance changes, we will follow this guidance and visitors will be notified of any changes at the earliest opportunity. 
  11. If any member of the party is displaying symptoms of Covid-19 then you must follow Government guidelines and not attend the Santa House.
  12. You can cancel your booking via the email confirmation sent to you.
  13. The Santa House is accessible to pushchair and wheelchair users.
  14. We recommend the whole party uses the hand sanitiser station when entering the Santa House.
  15. It is your responsibility to check the latest Government advice on Covid safety.